Exact computer or address
Remote assistance built for private Windows networks
LanRemoteAssist gives authorized support teams a focused way to reach an exact Windows computer on the company LAN, verify identity and start the appropriate support protocol without scanning the network.
Private company LAN
Native, RDP and VNC
Metadata-only audit trail
How it works
Purpose-built for authorized internal support
Every connection begins with a named target, an approved identity and a protocol choice that matches the Windows environment.
One workspace for internal remote assistance
Enter a computer name, DNS host name or IP address, choose native LanRemoteAssist, Remote Desktop or VNC, and keep the entire connection workflow visible in one Console.
Access that follows company policy
Use a local administrator, a domain account or the current Windows login where the selected protocol supports it. Windows authentication, firewall and application-control policy remain authoritative.
Support activity that remains accountable
Attended native sessions can require local approval, organization-managed access requires explicit enrollment, and operational events are recorded as metadata without passwords or screen content.
Frequently asked questions
LAN remote assistance FAQ
What is LAN remote assistance?
LAN remote assistance lets an authorized operator view or control a computer over the organization's private local network rather than routing the session through a public relay service.
Does LanRemoteAssist scan the network?
No. The Console connects only to the computer or address entered by the user or selected from the authorized Active Directory browser.
Can the supported user approve the session?
Yes. Attended native support can require the person at the target computer to approve every session.
Which Windows versions are supported?
The product is designed for supported Windows 10, Windows 11 and Windows Server environments, subject to the target's Windows and network policies.
Evaluate LanRemoteAssist on your company LAN
Review the product, security controls and Windows prerequisites with your IT and security teams.